Yes, typically you will need to pay a deposit or full amount upfront before renting the scooter. This ensures commitment and covers any potential damages or fees.
Within 1 hour of scooter return or collection. The shop has 6 hours to clear the scooter of damages, returned helmets, and same gas level. The deposit will be automatically released in full if this time limit is not reached. Typically however the deposit is released within 15 minutes of scooter return or collection.
If a renter damages a scooter, the cost of repairs will be deducted from their deposit. If the damage exceeds the deposit amount, the renter may be billed for the additional cost. It’s important to report damages promptly.
Skoot verifies renters through a combination of identity verification methods such as government-issued ID checks, phone number verification, and sometimes a driving license or selfie verification to ensure safety and legitimacy.
Yes, you can integrate Skoot’s platform with your existing customer base. Skoot is designed to complement your current operations and help you expand your rental services efficiently.
Insurance policies vary, but generally, basic insurance coverage is included with each rental. It is advisable to check the specific terms for coverage details, deductibles, and what is or isn’t covered.
Yes of course. You can actually do it directly from the App in the “Bookings” section. We encourage you to do this as soon as possible to avoid a double booking with another customer.
Yes, helmets are always provided free of charge.
Yes, helmets are always provided free of charge.
Scooter must be returned with the same amount of fuel as when picked up or delivered.
95 Gasohol is preferred although 92 Gasohol will work. Do not use roadside bottled fuel as its purity cannot be guaranteed. PTT is the national state-owned gas station, locations are everywhere; search PTT on google maps. Bangchak, PTG, Caltex, Shell and Esso are other major gas stations in Thailand.
Please understand in high season that its very important scooters are returned on time. Late fees are 150 THB/hr for the first 2 hours, beyond that you’ll be charged an additional day.
The #1 priority is to first take care of any bodily injury of either yourself, your passengers or assist any 3rd parties to get the care they need. Go to the hospital if necessary, they are all equipped to handle minor and major injuries which are common. Beyond that, contact Skoot at +66 83 045 1087 on WhatsApp and your Rental Partner as soon as possible. Get the contact information of any other party or witness including if possible a photo of their passport or Thai national ID.
No, all rentals are using a credit card or PromptPay. However we also accept crypto and other payment options. Contact Us for more.
No, this is for your own safety. Skoot will hold your deposit on your behalf in escrow. If the shops hold the deposit, we have no leverage to protect you in the event of a dispute.
Some shops allow this yes and some customers prefer this to avoid deposit payment. Also it is common on high-end maxi scooters or motorcycles that a passport hold is required.
Please understand that Skoot doesn’t have collateral to protect you in the event of a dispute when there is a Passport Hold. We only work with vetted rental shops and we will do our absolute best to help you - however at the end of the day, a passport hold provides no collateral for Skoot.
You may cancel for free within 24hrs of making the booking if the booking is made more than 24hrs in advance of the booking start time. Cancellations within 24hrs of booking start time are subject to a 20% cancellation fee. There are no refunds for cancellations after the booking start time. This is to protect our rental partners from lost revenue due to last minute cancellations and travel plan changes.
There are 3 general concepts to understand: 1) Lane markers are not respected. Traffic will routinely cross into other lanes. 2) Right of Way norms largely do not apply in Thailand. Do not expect traffic to be courteous or respect traffic rules. 3) Don’t drive in the rain, drive slowly, always wear a helmet, and watch for merging traffic coming from your left without stopping.
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